The list below is a comprehensive list of issues that our Users have experienced when logging into our system. If you are unable to resolve your problem after reviewing this page please contact us on firstname.lastname@example.org advising what the problem is as well as which internet browser you are using.
When you enter your Email Address a One Time Password (OTP) is sent to your Email Address allowing us to confirm that you are indeed the person adding or editing your profile. There are 2 known issues that may affect your user experience:
You have received a One Time Password (OTP) but it does not work when you enter it to confirm your email address. There is 1 known issue that may affect your user experience:
To resolve this issue enter your email address, click Submit/Login and ensure that you wait an adequate amount of time to ensure that the OTP you have received is now the current OTP. You can enter this OTP and you should be able to Add/Edit your Profile to be displayed Online.
Please ensure that there are no "blank spaces" before or after your email address in the Login box.
These are required fields because they allow users to identify whether you operate in the country or sector that they are interested in.
To select a business sector or country from the picklist, either tick All, or select those countries or sectors in which you operate then click the right facing arrow so that your selection moves into the right hand box. If you do not do this then the countries or sectors will not be saved.